14 Caledon St, Elwil Centre, Suite 2, First Floor, Somerset West, Cape Town, 7130, South Africa
1. Introduction
Movement Mobility Massage (“the Business”, “we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
By using our website (www.theexpertpt.co.za) or our services, you consent to the practices described in this Policy.
2. Information We Collect
We collect and process the following types of personal information when you visit our website, make a booking, or engage with our services:
2.1 Personal and Contact Information
Full name
Email address
Phone number
Emergency contact (if required for training safety)
Booking and scheduling information
2.2 Health & Training Information
To safely deliver personal training, EMS training, and massage services, we may collect:
Health questionnaires
Training history
Injury history
Physical capability information
Goals and fitness preferences
This information is collected only with your consent and is treated as highly confidential.
2.3 Payment and Billing Information
Payment confirmations
Invoices and transaction records
(We do not store or process card details on this website. Payments are handled by secure third-party gateways if applicable.)
2.4 Website & Usage Data
IP address
Device information
Browser type
Cookies and browsing behaviour
This helps us improve website performance and user experience.
3. How We Use Your Information
We process your information to:
Provide personal training, EMS, and massage therapy services
Manage bookings, appointments, and client accounts
Communicate with you regarding sessions, updates, or enquiries
Ensure safety during training and massage treatments
Improve our services and client experience
Send optional promotional messages or updates (only with your consent)
Maintain internal administrative and legal records
We will never sell, trade, or misuse your personal information.
4. Sharing of Information
Your information may be shared only when necessary:
With service providers, such as scheduling platforms, secure payment processors, or email systems
When legally required, such as by court order or regulation
To protect your safety, for example sharing emergency medical info in an urgent situation
All third parties who handle information on our behalf are required to comply with POPIA standards.
5. Data Security
We take appropriate technical and organisational measures to safeguard your personal information against:
Loss
Theft
Unauthorised access
Disclosure
Modification
However, please note that no system is completely immune from risk. We commit to responding swiftly should any data concern arise.
6. Data Retention
We retain your personal and health information only for as long as it is:
Required to provide services
Legally required
Necessary for business records or safety purposes
When information is no longer needed, it is securely deleted or anonymised.
7. Your Rights Under POPIA
You have the right to:
Request access to the personal information we hold about you
Request corrections or updates to your information
Request deletion, where legally allowed
Withdraw consent for marketing communications at any time
Object to certain processing activities
To exercise these rights, please contact us at:
8. Cookies and Website Tracking
Our website uses cookies to:
Improve functionality
Track usage patterns
Enhance user experience
You may disable cookies in your browser settings, but some features may not work correctly without them.
9. Third-Party Links
Our website may include links to external websites or booking systems.
We are not responsible for the privacy practices of those third-party sites.
We encourage you to review their policies before sharing personal information.
10. Updates to This Policy
We may update this Privacy Policy periodically.
All changes will be published on this page with an updated revision date.
Your continued use of our website and services indicates acceptance of any revised terms.
For questions, requests, or privacy concerns, please contact:
Movement Mobility Massage
📧 Email: admin@theexpertpt.co.za
🌐 Website: www.theexpertpt.co.za
📍 South Africa
© Movement Mobility Massage. All rights reserved.
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